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You are probably already negotiating more than you realise: asking a hotel for a quieter room, querying a mysterious charge, hinting that your workload is too heavy. Yet without a clear approach, these moments slip by, and you end up accepting whatever is offered. Micro-Negotiations is a practical guide to micro negotiations: tiny, focused conversations that improve your terms on bills, repairs, travel and work, without bluster or aggression.
Drawing on years of real-world coaching, Safiya Montrel breaks negotiation down into calm, concrete moves. You will learn everyday negotiation scripts you can adapt in minutes, from gentle bill negotiation calls to your provider, to phrasing a respectful late fee waiver request, to handling refund negotiation when something you bought is not what you expected. The book shows you how to use timing, tone and simple polite pressure tactics to ask for better deals, clearer scopes and fairer recognition.
Whether you want to explore service bundle savings, try low-key travel upgrade requests, sharpen your repair quote negotiation, or prepare for a high-stakes workplace promotion ask, Micro-Negotiations meets you where you are. Each chapter offers specific language, realistic examples and small experiments you can try the same week. There are no promises of instant riches, just a steady shift: from feeling at the mercy of policies and prices to feeling capable of asking, calmly and kindly, for something better.

Micro-Negotiations

SKU: 9789376553938
$28.99 Regular Price
$21.85Sale Price
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  • Safiya Montrel helps people find calm, confident words for situations they once avoided. Over many years of working with individuals, small businesses and community groups, she has seen that most negotiation does not happen in boardrooms; it happens in kitchen-table calls to providers, quick chats with tradespeople, and quiet conversations at work about scope and recognition. Her interest in everyday negotiation began early, listening to older relatives bargain over fruit and fabric in open-air markets. Those exchanges were rarely adversarial. They were part of a social ritual: a way of testing what was possible while preserving relationships. Safiya carries that spirit into her writing, treating negotiation as a normal human skill rather than a specialist talent. She has spent much of her career translating complex ideas about behaviour, incentives and communication into plain language. In workshops and private coaching, she has watched people go from dreading difficult conversations to initiating them with poise. Micro-Negotiations is her way of putting those tools into as many hands as possible. She believes that when more people can ask clearly for what they need, everyday life becomes fairer, kinder and less wasteful for everyone involved.

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